All of our new compatible toner cartridges come with an unconditional 3 year warranty. Have a problem, question, a defective cartridge please call us (619) 441-5020 and we will resolve the issue ASAP. Our remanufactured toner cartridges carry a 1 year unconditional warranty.
For all returns back to Peppm-Laserquick please call us at (619) 441-5020 to obtain an RMA number (return material authorization). Your RMA is valid for 10 days. Peppm-Laserquick will issue a 100% refund for all purchased toner cartridges within 30 days of purchase. To be eligible for a full refund, the box must not have been opened or marked on and in resalable condition. Returns after 30 days are subject to a 20% restocking fee. All non-defective returns, the customer is responsible to return the items back to us at their own expense with a RMA number. Use a suitable shipping box and packaging material to protect the product from damage. We are not responsible for lost shipment returned to us and recommend asking for a tracking number from your shipper.